Kuwait Airways (KU: IATA, KAC: ICAO) is the
official national carrier of the State of Kuwait.
Established in 1953 as a private company, the airline was initially 50 per cent
owned by the Kuwaiti government. In 1962, the government assumed 100 per cent
ownership, making it the longest serving, official state carrier operating from
the Arabian Gulf Region. Kuwait Airways employs over 4,800 people, and
the head office is in the heart of Kuwait City, close to Kuwait International
The airline currently provides regular scheduled services to 36 international
destinations in the Far East, Middle East, Europe and North America.
Kuwait Airways’ fleet of 23 aircraft currently consists of 5 x B777-300ER, 7 x
A320-200CEO (completed delivery Q2 2015), 5 x A330s (completed delivery Q4
2015), 4 x A340-300, 9 x Boeing 777-200, and 1 x Boeing 747-400. Kuwait
Airways will boast the youngest commercial airline fleet in the world.
Kuwait Airways is
recruiting for the role of Contact Center Team Member. In this role, your tasks will include but not be limited:
assigned personal computer code through the computer set to establish a link
with the RESKU system at the start of the shift. Reviews posted daily notices of extra flights
or special services to present to prospective passengers and travel agents
telephone calls from the public and travel agents and utilizes various
techniques to promote sales and the Corporation's image. Includes maintaining an efficient and
courteous telephone presence with customers publishing various services, such
as routings, classes and connection times, and suggesting alternatives whenever
original requests are unavailable. Calls
up appropriate flight schedules on RESKU to provide quick and efficient
referral and flight routings while discussing with customer.
requested flights and obtains necessary information to interactively place
booking in the RESKU system. Includes
inputting passengers' names, flight dates, numbers, routing, class and
particulars from passengers regarding contact telephone numbers and special
requests. Reads back information
displayed on the visual display unit requests.
Reads back information displayed on the visual display unit (VDU) to
confirm details, and enters file into system.
Notes assigned passenger name record number (PNR) for passenger
passengers on procedures for confirming flight, additional services and
attendant flight details. Includes
locating and requesting other airline flights, hotel and car rental
reservations through message system to outstations, advising passenger of
confirmation availability time if necessary, and advising procedures for KAC
flight reconfirmation times, wait-list clearance, check-in times, weight
allowances and ticket collection and payment requirements.
of Secondary (12 years) education.
Two years' experience in airline reservations and sales including 1 year formal and
on the job training and familiarization.