KAC171011031009 - Contact Center Team Member

Organization: Kuwait Airways Job: Contact Center Team Member
Division: Sales & Marketing Employment Type: Full Time - Permanent
Last date of application: 2017-11-11 Country: Kuwait,

Job Description:

Kuwait Airways (KU: IATA, KAC: ICAO) is the official national carrier of the State of Kuwait.

Established in 1953 as a private company, the airline was initially 50 per cent owned by the Kuwaiti government. In 1962, the government assumed 100 per cent ownership, making it the longest serving, official state carrier operating from the Arabian Gulf Region.  Kuwait Airways employs over 4,800 people, and the head office is in the heart of Kuwait City, close to Kuwait International Airport (KWI).

The airline currently provides regular scheduled services to 36 international destinations in the Far East, Middle East, Europe and North America.  Kuwait Airways’ fleet of 23 aircraft currently consists of 5 x B777-300ER, 7 x A320-200CEO (completed delivery Q2 2015), 5 x A330s (completed delivery Q4 2015), 4 x A340-300, 9 x Boeing 777-200, and 1 x Boeing 747-400. Kuwait Airways will boast the youngest commercial airline fleet in the world.
Kuwait Airways is recruiting for the role of Contact Center Team Member. In this role, your tasks will include but not be limited:
  1. Enters assigned personal computer code through the computer set to establish a link with the RESKU system at the start of the shift.  Reviews posted daily notices of extra flights or special services to present to prospective passengers and travel agents during shift.              
  2. Receives telephone calls from the public and travel agents and utilizes various techniques to promote sales and the Corporation's image.  Includes maintaining an efficient and courteous telephone presence with customers publishing various services, such as routings, classes and connection times, and suggesting alternatives whenever original requests are unavailable.  Calls up appropriate flight schedules on RESKU to provide quick and efficient referral and flight routings while discussing with customer.
  3. Notes requested flights and obtains necessary information to interactively place booking in the RESKU system.  Includes inputting passengers' names, flight dates, numbers, routing, class and particulars from passengers regarding contact telephone numbers and special requests.  Reads back information displayed on the visual display unit requests.  Reads back information displayed on the visual display unit (VDU) to confirm details, and enters file into system.  Notes assigned passenger name record number (PNR) for passenger reference.
  4.  Briefs passengers on procedures for confirming flight, additional services and attendant flight details.  Includes locating and requesting other airline flights, hotel and car rental reservations through message system to outstations, advising passenger of confirmation availability time if necessary, and advising procedures for KAC flight reconfirmation times, wait-list clearance, check-in times, weight allowances and ticket collection and payment requirements.


  1. Completion of Secondary (12 years) education.
  2. Two years' experience in airline reservations and sales including 1 year formal and on the job training and familiarization.


  1. Good knowledge of English.
  2. Computer and keyboard skills.  

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