Basic Function and Scope: Assists and participates in carrying out various specialized clerical and reception activities related
to passenger traffic handling and transiting passengers as assigned. Includes receiving and
directing passengers to KAC interline counter and transit lounge, assisting in checking-in regular
and transit passengers and arranging passenger's accommodation, issuing refreshment and meal
vouchers for eligible passengers, receiving unaccompanied children and arranging for guardian
pick ups and/or escorting to departing aircrafts. Receives and delivers flight documents to
respective personnel as directed.
Tasks and Duties:
Assists in carrying out, as assigned by Supervisor during shift, all or any combination of the
following duties related to passenger handling services:
a. Participates in receiving incoming flights at bridge or tarmac, escorts passengers into the
airport building. Includes directing disabled passengers to passport control and transit
passengers to interline counter and/or transit lounge, assisting. Officer, Passenger Services
in answering passengers' queries and directing them to information desk.
Basic Function and Scope: Performs a variety of tasks to locate lost baggage or process claims for reimbursement. Includes obtaining detailed descriptions of lost baggage and physically inspecting airport facilities such as civil aviation store, cargo area, stores etc., messaging various outstations to attempt baggage matching, reviewing and processing claims for reimbursement. Sorts lost luggage, records details, delivers baggage to passengers and advises passengers by telephone or letter of items of baggage for collection. Closes files after baggage restored to passenger.
Tasks and Duties: Carries out any or all of the following : a. Receives daily assignments from Superior of telexed or S.I.T.A. message details of lost or on-hand baggage sent from outstations, Kuwait station or other airlines. Begins tracing process according to schedules which includes initial matching up of lost baggage with found baggage through physical inspection of various locations at the airport, such as left baggage stores civil aviation Lost and Found, Civil Mail Section, ramp area and cargo terminal. Arranges for matched baggage to be dispatched accordingly. Messages likely outstation locations for assistance in matching lost luggage, and forwards results to originator.