KAC220421030433 - Assistant Officer Ground Services (Traffic / Baggage Services)

Organization: Kuwait Airways Job: Assistant Officer Ground Services (Traffic / Baggage Services)
Division: Ground Handling Employment Type: Full Time - Permanent
Last date of application: 2022-05-26 Country: Kuwait,

Job Description:

Basic Function and Scope:
Assists and participates in carrying out various specialized clerical and reception activities related to passenger traffic handling and transiting passengers as assigned. Includes receiving and directing passengers to KAC interline counter and transit lounge, assisting in checking-in regular and transit passengers and arranging passenger's accommodation, issuing refreshment and meal vouchers for eligible passengers, receiving unaccompanied children and arranging for guardian pick ups and/or escorting to departing aircrafts. Receives and delivers flight documents to respective personnel as directed.

Tasks and Duties:
Assists in carrying out, as assigned by Supervisor during shift, all or any combination of the following duties related to passenger handling services: a. Participates in receiving incoming flights at bridge or tarmac, escorts passengers into the airport building. Includes directing disabled passengers to passport control and transit passengers to interline counter and/or transit lounge, assisting. Officer, Passenger Services in answering passengers' queries and directing them to information desk.

Basic Function and Scope
 Performs a variety of tasks to locate lost baggage or process claims for reimbursement.  Includes obtaining detailed descriptions of lost baggage and physically inspecting airport facilities such as civil aviation store, cargo area, stores etc., messaging various outstations to attempt baggage matching, reviewing and processing claims for reimbursement.  Sorts lost luggage, records details, delivers baggage to passengers and advises passengers by telephone or letter of items of baggage for collection.  Closes files after baggage restored to passenger. 

Tasks and Duties: Carries out any or all of the following :                
Receives daily assignments from Superior of telexed or S.I.T.A. message details of lost or on-hand baggage sent from outstations, Kuwait station or other airlines.  Begins tracing process according to schedules which includes initial matching up of lost baggage with found baggage through physical inspection of various locations at the airport, such as left baggage stores civil aviation Lost and Found, Civil Mail Section, ramp area and cargo terminal.  Arranges for matched baggage to be dispatched accordingly.  Messages likely outstation locations for assistance in matching lost luggage, and forwards results to originator.


  Completion of Secondary (12 years) education, Bachelor degree fresh graduate preferred.


Excellent command on English language, spoken and written

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